CUSTOMER SERVICE
Hello, how can we help you?
Have a question? You might find the answer in our Frequently Asked Questions section below!
FREQUENTLY ASKED QUESTIONS
You can easily track the status of your order using the Consignment Number provided by Pardah UK once your order has been dispatched.
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Once your order is confirmed, you'll receive a confirmation email with your order details. Our team will carefully prepare and pack your abaya to our highest standards before dispatching it.
If you notice any inconsistency with your order — such as a wrong item, incorrect size, or missing piece — please contact our team as soon as possible. We will investigate the issue promptly and ensure it is resolved to your satisfaction. At Pardah UK, we take great pride in our quality and craftsmanship, and we are committed to making sure every order reaches you exactly as expected.
If your order arrives after a refund has already been issued, please contact our team immediately. We will guide you through the next steps and resolve the situation fairly. At Pardah UK, we believe in honesty and transparency — we're always here to help.
If your package is held by customs, you may be required to pay any applicable duties or taxes before it can be released and delivered to you. These charges are determined by your local customs authority and are the responsibility of the customer. If your parcel is delayed or held, we recommend contacting your local customs office directly with your Consignment Number provided by Pardah UK. If you need any further assistance, our team is always happy to help.
Delivery times vary depending on your location. Once your order has been dispatched, you will receive a Consignment Number from Pardah UK to track your parcel. As every abaya is handmade with exceptional care, please allow additional processing time before dispatch. If you have any concerns about your delivery, our team is always happy to help.
If you wish to cancel your order, please contact our team as soon as possible. Cancellations can only be accepted before your order has been dispatched. Once dispatched, we are unable to cancel your order, but you may be eligible for a return or refund in accordance with our returns policy.
If you need to make changes to your order, please contact our team as soon as possible. Changes can only be made before your order has been dispatched. Once your order has been dispatched, we are unable to make any amendments, so we recommend double-checking your order details at checkout before confirming your purchase.
Your order number can be found in the order confirmation email sent to you by Pardah UK at the time of purchase. If you are unable to find it, please don't hesitate to contact our team and we will be happy to assist you.
Unfortunately, deliveries are not made on public holidays. Orders placed during this time will be processed and dispatched on the next available working day. If you have any concerns about your delivery, please don't hesitate to contact our team and we will be happy to assist you.
Availability depends on your location and the time your order is placed. As every Pardah abaya is handmade with exceptional care, please allow additional processing time before dispatch. For more information on delivery options available to you, please contact our team and we will be happy to assist.
We recommend ensuring someone is available to receive your order, particularly for high-value items. If you have any concerns, please contact our team and we will be happy to help.
We deliver to most postcodes across the UK. If you are unsure whether we deliver to your area, please contact our team with your postcode and we will be happy to confirm. For international orders, please get in touch and we will do our best to accommodate your delivery requirements.
